We firmly believe in your right to privacy. We may collect personally identifiable information (such as name, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. We may also collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our website and better meet your needs. The information you supply will be used by us to respond to your inquiries, supply you with requested information on CLC products and services, or track orders you place through goCLC.com. Authorized third parties may be utilized by CLC to collect, track and process such information, particularly credit and payment information (see "Shop Securely"). If you have submitted personal information to CLC electronically and would like it removed or modified, please contact us. We will use reasonable efforts to comply with your request. We do not sell, rent or trade your personal information to third parties. It may be necessary if required by law to release your personally identifiable information to the proper authorities.
All content included in this site, including but not limited to text, graphics, logos, buttons, icons, images, audio and software is the property of Custom LeatherCraft Mfg. Co., Inc. (hereinafter "CLC") and is protected by U.S. and International copyright laws. The compilation (the collection, arrangement and assembly) of all content within this website is the exclusive property of CLC and protected by U.S. and International copyright laws. All software used in this website is the property of CLC or its software suppliers and protected by U.S. and International copyright laws. Any use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content in this website is strictly prohibited.
Intellectual Property Rights:
Any product, process or technology described in the material on this website may be the subject of other intellectual property rights reserved by CLC and are not licensed hereunder. Custom LeatherCraft, CLC, the CLC logo, CLC Signature, Climate Gear, Tool Works, CLC Sportsman, Hi-Viz, Gear Link, CLC Keystone, Strap-Its, Flex Grip, CLC Pit Crew, CLC Hybrid and other brand names in this website are the worldwide trademarks or registered trademarks of CLC. Trademarks of other parties are identified wherever possible and CLC acknowledges their rights to those marks.
Use of Content:
The copyrights and other rights to the material and information on this website are owned by CLC. You are authorized to view, download and reproduce the material on this website only for your use as needed to promote and sell CLC products previously purchased from us, provided that you: 1) retain all notices contained in the original material, 2) only use images with surrounding text relating to the images, and 3) include the following copyright notice: "Copyright© 2012 Custom LeatherCraft Mfg. Co., Inc. All rights reserved." No further publication or commercial use may be made of the material and information on this website without the express written consent of CLC.
Links & Cookies:
This website contains links to other websites. We do not endorse or otherwise accept responsibility for the content or privacy policies specific to those websites. Additionally, some of our web pages may contain "cookies," which are data that may be sent to your web browser and stored on your computer. This allows our server to recognize you when you visit our website in the future. Most web browsers can be configured to reject cookies, or to notify you if a cookie is sent to you.
Additional Terms & Conditions:
Disclaimers: THE INFORMATION, MATERIAL AND LINKS FOUND IN THE GOCLC.COM WEBSITE ("SITE") ARE PROVIDED BY CUSTOM LEATHERCRAFT® ("CLC") ON AN "AS IS" BASIS AND ARE INTENDED ONLY FOR YOUR PERSONAL USE OF THE INFORMATION. CLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED HEREIN. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
CLC WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA THIS WEBSITE OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF CLC IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
PRODUCT DESCRIPTIONS AND SPECIFICATIONS HEREIN MAY CHANGE WITHOUT NOTICE. TOOLS AND PARTS PICTURED ARE FOR EXAMPLE ONLY AND ARE NOT INCLUDED. YOUR USE OF THIS SITE CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO ALL TERMS AND CONDITIONS HEREIN.
The material on this website could contain technical inaccuracies or typographical errors, and information may be changed, updated and deleted without notice. CLC may, at its discretion, make improvements or changes in the products or product assortments, or the programs described in this website at any time. CLC makes no warranties that this website will operate uninterrupted or error free, or that any defects if so recognized will be corrected. CLC does not warrant that this website is compatible with your computer equipment or software, or that this website or its server is free of errors or viruses, worms, etc., and that CLC is not liable for any damage you may suffer as a result of such destructive features. Additionally, CLC makes no representations or warranties about any other website(s) which you may choose to access through this website. Links provided by CLC to such websites are provided solely for your convenience and should not be deemed to imply that CLC endorses those websites or any content therein.
Shipping & Returns
Our goal is to ship your order within 24 hours. We anticipate orders placed before noon Pacific time will ship the same day. Orders placed after noon, or on Saturdays, Sundays, or holidays, will be shipped the next business day. Transit times depend on the method of shipping and your desired ship-to location. Ground shipments to the northeast may take up to 5-7 business days. Orders for merchandise over $99 qualify for free UPS Ground shipping.
If for some reason you are not happy with any CLC product purchased from our website, returns are accepted within 30 days of purchase. A Return Authorization is required and freight charges must be prepaid by the sender. The returned merchandise must be in new, resalable condition with the original packaging. On our website select "Contact" and at the beginning of the form select "Return Authorization" from the drop-down menu. In the "Comments" box, please indicate your original order number and the item number(s) that you wish to return (or type in "return all items" if applicable). Customer Service will respond via e-mail with your Return Authorization number. Mark that number on the outside of your package. Upon our receipt of your return, we will notify you and credit you for the cost of the item(s) and tax (if applicable) via the method of your original payment. Original outbound freight charges are not eligible for credit.
We understand that the safety of your personal credit information is of the utmost importance to you. We share your concern. During the "Check-out" process we do collect your billing and shipping address information, although at the end of that process we transfer you to a payment processor of your choice, either Authorize.net or PayPal.com. It is on their site that you are asked to provide your personal payment information utilizing that payment processor's SSL (Secure Socket Layers) technology which provides encryption and authentication of sensitive credit card data during online authorization and payment transmissions.
At no time do we collect or store your sensitive credit card data on our goCLC.com website. Our policy in this regard means that you will have to reenter your credit card information every time you place an order with us. We're hopeful you'll understand that this is meant to enhance the security of your credit information. Once we receive authorization from the payment processor we will begin to process your order. And when your order has been shipped your account will then be charged.
CLC products are covered by a limited lifetime warranty against defects in material and workmanship for the normal life of the product. This warranty does not cover normal wear, abuse, accidents, neglect, or damage caused by use of the product for a purpose other than intended. For our policy related to a specific product, open the information page for that item and select the "Warranty" tab for the warranty information.
Warranty claims should be submitted through our website. Products suffering from defects in material or workmanship should be returned to CLC, freight prepaid by the sender. A Return Authorization is required. To submit a claim please select "Contact" from the main menu on our website. When the Contact window appears select "Return Authorization" from the dropdown box, fill in your contact information, and in the "Comments" box please enter the style number or UPC number of your item and describe the related defect. Customer Service will respond via e-mail with your Return Authorization number. When your return is received, we will either repair or replace the item in question, at our discretion.
Your order will be processed upon our receipt of credit card or PayPal® payment authorization. Order processing generally will be completed within 24 hours (see "Shipping & Returns" for details). Once your order has been shipped, we will notify you of the shipping date and tracking information. Immediately thereafter, your authorized payment method will be charged. You will not be charged until your order has been shipped.
For questions about your order, please check the status via our "Log In" feature at the top of our web page and enter your e-mail address and order number. Or, you can select "Contact" and enter your question in the "Comments" box.
To initiate an instant messaging session, please select "Live Chat" from the masthead and a customer service representative will be with you shortly. Live Chat is available business days between 7:00 AM and 5:00 PM Pacific time.
Unfortunately, we cannot process international order requests at this time.